Job description
My client provides unrivalled digital marketing consulting and technology services to clients around the world. We have more than a decade of experience creating client focussed solutions that optimise Software as a Service marketing technologies, automate complex processes, harmonise technology and maximise our clients' return on digital investments.

Purpose
The Publisher Ad Operations Senior Manager will manage a team of Technical Account Managers (TAMs) and Campaign Managers (CMs) within the Publisher Ad Operations team. In addition, the senior manager is responsible for the custom technical services and assisting the business development team with their sales.

Responsibilities
Operational:
Facilitating technical and Ad Operations services with TAMs and CMs
Client Allocation to the team
Tier 3 Account Management
Facilitating the pricing on custom projects in conjunction with the pricing team
Process Optimisation tools
Participate with the business development team in technical sales and demos
Project manage large scale implementations and migrations for North American, UK, European, South African and Middle Eastern clients
Participate in the Technical Account Managers weekly status meetings with the US, UK and SA Account Teams
Weekly reports to the Publisher Ad Operations Director
Develop and facilitate product knowledge of technology platforms (as stated below) to support the business, TAMs and CMs and any other ad serving technologies / platforms that the company selects to provide consulting and technical services to Clients
Participate in DFP - Site Catalyst integration projects
Lead system implementations, integrations, migrations, tag audits and troubleshooting
Delivery of trafficking, technical support, remote and on-site product training for clients
First line technical product support experience for the client
Document and track technical issues and processes
Keep abreast of product development and industry knowledge to develop best practice guides and skill builders for the business and the team
Support the Delivery Management Services team on related project issues
People Management
Day-to-day holistic management of the team in both Cape Town and Buenos Aires in terms of:
Team Structure
Team Training
Process optimisation
Support Schedules
Internal Knowledge Sharing
Team skills set
Resourcing
Performance Management
All Staff Management disciplines / issues / motivational strategies

Requirements
BComm, B BusSci, BSc IT / IS degree is beneficial
Two to three years demonstrated experience in Digital Marketing
Proven minimum of two years people management in a similar managerial role
Demonstrated Project Management and Delivery Management skills of digital marketing projects and processes over simultaneous multiple projects
Proven digital technical background and knowledge of the related technologies
Knowledge of Google's DoubleClick platforms would be a definite advantage
Proven advanced literacy with HTML 5, XHTML, CSS, Flash and JavaScript essential
The ability to develop product knowledge of technology platforms and facilitate training including:
DART for Publishers
DoubleClick for Publishers
Rich Media and Video/ In-stream
Mobile
Inventory Manager
Boomerang for Publishers
DART Network Builder
DART Adapt
Knowledge of Omniture Site Catalyst to assist on DFP-SC integration projects
Demonstrated experience in system implementations, integrations, migrations, tag audits and troubleshooting
Proven ability in the delivery of trafficking, technical support, remote and on-site product training for clients accurately and timely
Experience in first line technical product support with strong problem-solving and trouble-shooting skills
Technical document writing skills, ability to develop project plans, proposals and SoW's and the ability to document and track technical issues and processes
Project manage teams of technical professionals who are located internationally working in different time zones
Ability to work under pressure and on multiple projects concurrently while maintaining accuracy, focus, communication standards and managing deadlines
Demonstrated senior management and leadership track record and the proven ability to manage team members outside of skills set
Clear and professional business English communication skills (verbal and written) and a track record of working with clients at VP level of Fortune 500 companies
Enthusiastic and confident individual with the ability to interact well with people of all levels personally and professionally
High energy levels and a strong team player with strong interpersonal skills
Comfortable with new challenges and "test-and-learn" approach for best practice sharing
Proven organisational skills, meticulous attention to detail and ability to define and implement processes with accuracy, strong attention to detail and excellent analytical skills
Quantitative and analytical individual with strong numeracy and administration skills
Proven track record of taking ownership of professional skills and knowledge by proactively pursuing online and offline training and development
Self-driven, hands on executor with the ability to thrive in a fast-paced, high pressure environment
Demonstrated Customer-focused work ethic with high standard of service and quality control
Free to travel internationally

Contact details
Mandi Dicks
MDRC
mandi@mdrc.co.za