Job description
Main purpose of the job
• To provide support to the Project Controller/Managers in terms of
o Liaising with interviewers/supervisors and allocating work
o Booking in of interviewers' work and reallocating if necessary
o Checking of materials prior to despatch and liaison with Questionnaire design and despatch
o Assisting with all CS interaction and communication

• Effectively brief, train and motivate field interviewers to ensure quality data collection on time and within budget.

Key responsibilities
• Effectively plan, recruit and allocate projects to ensure an even spread of interviews
• Ensure that Field teams consist of the correct profile to fit the area and enable optimal data collection delivery
• Ensure that interviewers are trained and equipped to deliver quality data
• Assist with project management from "in field" to "out of field" dates and ensures timeous feedback / intervention when required
• Allocating and briefing of projects to interviewing team
• Check all project material prior to the brief
• Ensure proper project planning to avoid missed deadlines and undue crisis management
• Ensure quality through proper pre field planning, briefing and training of interviewers and supervisors
• Conduct complete project coordination functions, timeline approval, sample breakdown, quota allocations, briefing instruction, show material checking, incentives ordering and balancing, conduct briefings, status reports, client service feedback and communication.
• Report project progress, backlogs and queries to Project managers
• Assisting the Project manager with comprehensive Client service functions
• Completion of quality reports, interviewer reports and project status reports
• Liaise with Project manager, dispatch and Quality team re: project requirements and pre field functions
• Allocate and reconcile project incentives
• Organise venues, Field trips, pilots when required
• Administration of all project related documents
• Providing back up telephone help service to all interviewers and supervisors

Key performance measures
• People/relationship management with:
o Project Manager/Controller
o Interviewers/Supervisors
o Questionnaire Design
o Dispatch
o Quality team
• Accurate set up of all projects
• Interviewer/supervisor briefing and training
• Projects are delivered accurately and on time
• Cost Management

Key dimensions of the job
• Ultimately responsible for the smooth running of all projects
• Ensure compliance in relation to SAMRA code of conduct
• Build relationships with Project manager, Quality team, interviewers/supervisors
• To work in partnership with Project Manager to ensure necessary business requirements are being met.

Important relationships
Internal
o Build a strong working relationship with Project Manager
o Develop a co-operative interdepartmental relationship with quality team and despatch
External
o Develop a strong and co-operative relationship with interviewers/supervisors
o Network in the industry/SAMRA other related bodies

Requirements
Minimum Qualifications/Work Experience
• Previous experience working in Field department (Minimum 3 years) of:
o Working directly with interviewers/supervisors
o Exposure to fieldwork systems
o Coordination of projects
• Exposure to & knowledge of questionnaire design, sampling
• Knowledge of the SAMRA code of conduct
• Project coordination skills would be advantageous
• Experience working with CAPI/CATI/PDA would be advantageous
• Drivers License and own transport required for field observation

Technical Competencies Required
• Working knowledge of in:
o Outlook
o Word
o Excel
• Minimum education - Matric
• Additional qualification in Business would be advantageous

Personal Skills/Attributes
Personal/Behavioural Competencies
• Good interpersonal skills
• Good telephone manner
• Confident in giving instructions/advising others
• Excellent attention to detail/work accurately
• Highly organised
• Highly self motivated
• Able to consult and share with others / Good team player
• View difficulties as challenges, retain optimism despite setbacks
• Take ownership of problems and actions.
• Receptive to new ideas and ways of doing things
• Common sense
• Integrity and high ethical standards

Contact details
Avie Du Plessis
Avie.duplessis@millwardbrown.com