Job description
The purpose of this position is to support the CATI Support Manager with specific regards to the running of Specialised Projects (such as DStv-i) within the Telephone Bureau, Recruitment, Training, Wages, the provision of Management Information, and Administration.

· Responsible for quality of interviews conducted.
· Real time training/coaching given to interviewers.
· Back up to management (when leave/sick/capacity)
· Conducting interviews/ quality audits when required.
· Supervise a team of interviewers and capturers
· Responsible for the HR / files / contracts of the interviewers
· Motivation of interviewers
· Conduct regular stats meetings with interviewers and capturers
· Manage projects on a daily basis. Effective resource allocations
· Daily shift reports
· Daily/Weekly status reports
· Capture daily stats
· Spot checks on quality of work of interviewers and capturers as supported by Quality Department.
· Briefing interviewers on new projects.
· Assist with pilot interviews.
· Quota management on Nipo.
· Responsible for project deadlines and budgets. Recruitment and Training.
· To manage the administration of the New Quality database with regards to Empowerdex and training of CATI Staff.
· To manage the administration process of recruitment of new interviewers (schedule of interviews).
· Conduct competency based training of new interviewers, meeting TNS requirements.
· Do training needs analysis on CATI Staff as and when required, and identify training needs based on this as well as QC Support information.
· Scheduling and management of the Learnership. Other Administrative requirements
· Daily management of the TNA system and interviewer clock-in's.
· Daily management of Admin costs.
· Running of the wages report.
· Running of MIS Reports as and when required in the absence of the CATI Support Manager.
· The Daily maintenance of the office environment and its requirements.(Such as Groceries, stationary etc).

Company Description
TNS Research Surveys is a full-house research company, undertaking all phases of the research process from designing the study, executing the fieldwork and processing the data to interpreting and presenting the findings to client in actionable user friendly summaries and generally with conclusions and recommendations. We undertake both qualitative and quantitative research to provide solutions to any kind of marketing challenge.

Requirements
· Relevant tertiary education an advantage
· At least two years supervisory experience
· Own transport
· Fluent in English with any additional languages an advantage
· PC literate: Excellent in Excel / Word
· Strong numeric abilities
· Excellent communicator
· Preferably HR experience
· Ability to work shifts

Personal Skills/Attributes
· Strong written and verbal communication skills
· Administrative skills and ability to adhere to the administrative requirements of the department
· Good negotiation and conflict resolution skills · Motivational ability
· Assertive, confident
· Willingness to accept accountability and responsibility for data collection deliverables within strict time and quality deadlines and standards.
· Team player
· Supervisor shifts are: morning 08h00 - 16h30, and evening 14h30 - 21h00.

Contact details
Millicent Radebe
TNS Research Surveys
+27 11 778 7610
Millicent.Radebe@tnsglobal.com